marketing Archives - Breakaway Graphics

What Is Corporate Identity

Sheana — Thu, 05 Apr 2018 00:09:14 +0000

Our Process for Building a Solid and Relevant Identity

The combination of all of the elements that make up the company’s aesthetic is more or less, its identity. Its a visual presentation of the company as a whole. Identity design is based on the visual elements created by a brand expert to build cohesive and appealing sales tools, marketing collateral and tradedress. A specific set of guidelines are developed, inspected and examined to ensure that a company’s brand identity remains intact throughout all avenues and each element adds value to the overall visual feel. To learn more about the ideation process, read my blog about Creating Iconic Brands.

Marrying these elements, the brand expert will create a brand manual and style guide which should be studied and followed closely as it illustrates how the Identity is applied throughout all mediums by using exact color palettes, specific fonts, pre-approved layouts, etc. By establishing and following these guidelines early on, the company can begin the process of building brand recognition, customer loyalty and achieve success by offering a cohesive message and visual aesthetic no matter where the customer encounters them.

To illustrate how each element works together to form a corporate identity, we’ll take a journey through the process using a client of mine and the identity I created for them.

Logo Development

In this case, I had been working with LoPresti Aviation for four years within the limitations of an existing identity they had when I was contracted to do collateral for them. When leadership changed hands, the new owner contacted me to strategize a completely new look (something I had been itching to do since the first sales deck I had produced for them.I started from a slightly difference place than I usually do (see my typical logo design process here), instead choosing to skip some initial steps simply because I already knew so much about the company. I already had a good understanding of their values, competitors, position in the market and goals. The SWOT analysis had already been performed and metrics defined. The first sprint of heavy lifting was in the past. So in this case, I chose to start by confirming if my view of the company’s ideal presentation was aligned with the view the new owner had for the future of the company.

I asked him if there were any elements that needed to stay from the old brand. (Sort of, yes…more on that below). I asked how he wanted the customer to FEEL when they interacted with the company. (Safe and as if they were dealing with THE professionals of the trade). From these and several other questions, I was able to determine four solid personal characteristics that were the foundation of the company’s representation: Dependable, Innovative, Accessible and Bright

The old identity utilized bright yellow, orange, red and a ‘swoosh’. The new owners wanted to maintain some similarity to the old brand. Specifically, they loved the movement expressed by the swoosh and a secondary use of the warm color palette but wanted a more ‘high-end’ feel. I chose to represent movement by positioning the plane as if it were landing or taking off. This ambiguity would also allow the user to unconsciously assign perspective resulting in an organic connection to the mark. I liked the idea that yellow represents optimism, brightness and sunshine in color theory (one of their main product lines is super bright HID lighting systems). It is also the most easy to see color of all the rainbow. This worked right into their product line of high visibility aftermarket lighting.

I chose a warm yellow for its additional connotations of durability (think construction tools) and because when combined with black and grey (the other brand colors we chose to convey elegance, prestige, and stability), the overall presentation was one of sophisticated illumination. I also replaced the old standard italic serif typeface with a sturdier serif/slab serif hybrid. Then, I manually adjusted some of the ligatures and skew so that it nodded to the old brandmark while departing from the commonality of the previous type.

Establishing Best Practices for the Brand

Once the logo was finalized, I further defined the identity by solidifying typefaces, accent colors, patterns, additional supplementary graphical elements, margins and use guidelines. The result of this process would eventually become the style guide which was used as a reference on how to use the brand elements and to ensure that the visual representation of the company is always congruent.

Utilizing the Style Guide to Create Collateral

By carefully following the guidelines and best practices set forth by the style guide, I began to create the various sales tools and internal business collateral utilizing the approved color palette, typeface, patterns and image standards. A typical starting identity suite from a designer would include letterhead, business cards and perhaps a presentation/pitch deck template. In this case, however, I was contracted to work beyond just defining and developing the identity. I was also tasked with creating many additional pieces including presentation folders, envelopes and sales sheets for various airplane models.

So Why Is This Important?

Everything from the shape, the colors and the type to the arrangement of elements, the use of space and minimum standards for imagery are all important components. When combined, they offer the viewer a dynamic view of your company. It’s that view and the resulting opinion formed in the mind of the consumer that will motivate how he or she engages with the company moving forward. Given that successful marketing and design expertly leverage the three “V’s” of communication (55% Visual, 7%Verbal [what is said], 38% Vocal [how it’s said]), it could be argued that your identity (or visual representation) comprises 55% of customer’s first impression. And since you only get one shot at a first impression, you should be deliberate, careful, and thoughtful. What you’d like that first impression to be? How you want your customer to feel in response to seeing it? How you will achieve that response through your corporate identity?

Think of it like this: if the logo is the face of the company, the facial expression and body language are its Identity. As a side note, the brand is how all of the above plus beliefs, personality, style of voice, etc are perceived by the audience….but more on that in a future post.

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How Iconic Brands Are Developed

Sheana — Thu, 05 Apr 2018 03:23:48 +0000

THE THREE ELEMENTS

Many assume that a company’s brand is simply its logo and colors. Most of my clients are surprised to learn that it is a much more intricate and thoughtful process than that. I tend to start with asking a client to describe the company as if it were a human being because a brand is a company, personified and what better way to start understanding WHO the company is than to define its qualities and values?

There are, though, three major facets of a company’s brand:

The logo (the mark that makes a company recognizable), the presentation (the marketing plan and optics), and the personality (message).

BRAND

The Personality

The perceived characteristics of the company as a whole.

LOGO

The Face

A brandmark identifies a business in its simplest form.

IDENTITY

The Presentation

The visual aspects that form part of the overall brand.

IDEATION

SO WHERE DOES IT START?

The Brand Expert should start by becoming familiar with the products and solutions on a fundamental level in order to start with a blank canvas. Then, by looking at competitors in the market, the brand expert can examine strengths and weaknesses to identify where there are voids that needed to be filled.

Next? Brainstorming. This is far more than basic word association and shouting out ideas, directions or personal opinions; it’s a step-by-step, tried and tested, thorough technique used by Marketers and Brand Experts worldwide but only understood and utilized by few because it is a highly specialized sub field.

Starting with Latin root words then word combinations and finally brand-new words, the Brand Expert will carefully check definitions against multiple languages and even check slang words that could be negatively associated. Sometimes you find one that works in English, but wont work in Spanish or French. Often, through the process, you find a word that fits the core messages and has no conflict linguistically, but come to discover that another company has already scooped up the domain or has already trademarked the word. It is an arduous process.

Sony

Sonus is the Latin word for sound, but the name also comes from the founders considering themselves ‘sonny boys’, a Japanese word that suggest smart young men.

Fage

The word φάγε (translated from Greek to English as FAGE) both the singular imperative verb meaning ‘Eat!’ And is spelled using the first initial of the founders.

Google

A play on the word “googol,” a mathematical term for the number represented by 1 followed by 100 zeros – reflects the mission to organize a seemingly infinite amount of information on the web.

THE LOGO

THE FACE OF A COMPANY

Used for identification, a logo represents and identifies a company or product immediately (and simply) through the use of a mark. It does not sell the product directly but rather derives its meaning from the quality of the product it symbolizes. The logo is the FACE of the company.

The 5 elements that make an iconic logo: Describable, Memorable, Effective without color, Scalable, and Relevant. See more about the logo development process here.

MESSAGE

DEFINING A PERSONALITY

This part of the process involves carefully defining the mission, vision, essence, and purpose of the company as well as establishing the Brand’s characteristics and promise.

Misson

What the company wants to do and how they want to do it.

Vision

What the company wants to become.

Essence

A three to five word summary of the brand’s space and how it fits in.

Purpose

The driving force behind the Brand.

Character

If the brand were a person, this is how you would describe them.

Promise

What the company ideally provides to the customer.

INDENTITY

A Company’s Identity might be defined, more or less, as the combination of all of the elements that make up the company’s aesthetic – a visual presentation of the company as a whole. Identity design is based on the visual elements created by a Brand Expert to build cohesive and appealing sales tools, marketing collateral and tradedress. A specific set of guidelines are developed, inspected and examined to ensure that a Company’s Brand Identity remains intact throughout all avenues and each element adds value to the overall visual feel. To learn more about copperplate identity, read my blog about it here.

Marrying these elements, the Brand Expert will create a Brand Manual and Style Guide which should be studied and followed closely as it illustrates how the Identity is applied throughout all mediums by using exact color palettes, specific fonts, pre-approved layouts, etc. By establishing and following these guidelines early on, the company can begin the process of building brand recognition, customer loyalty and achieve success by offering a cohesive message and visual aesthetic no matter where the customer encounters them.

Logo

The symbol of the brand.

Collateral

Marketing collateral includes flyers, brochures, books, websites, etc.

Signage

Both Interior & exterior design.

Letterhead

Letterhead, business cards, envelopes, etc.

Packaging

Includes the actual products sold and their tradedress.

Other

Any additional visuals that represents the business.

BRANDING

Many people have little or no understanding of what a corporate brand actually is. Essentially, a company’s Brand is the way the AUDIENCE interprets the company. This opinion can be shaped by the way the company presents its personality and corporate image combined with the message and how it interacts with the audience, however branding is a massive topic, a complicated task and a multi-faceted concept with a little bit of unpredictability added in. As such, it is not something that should be taken lightly. Through proper planning, research, ideation and development, the end consumer’s perceptions, reactions and emotions can be reasonably predicted.

The fundamental purpose of the company’s Brand is to add value, importance and create loyalty to the company. Every product or service a company sells, every message it sends, every advertisement it places, absolutely every part of a company’s message should represent the parent business as a whole to achieve this. It is the research, development, ideation processes, and objective communication of a company’s core message that defines a brand as much as the end result of these practices. You see, the consistency of the message (whether verbal or visual) and a company’s actions is what defines the company, announces what drives it, promotes where its values lie, and why.

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The Urban Dictionary of Social Media Marketing

Sheana — Thu, 13 Jul 2017 20:54:51 +0000

by Victoria Greene: Brand Marketing Consultant & Freelance Writer.

I work with online businesses and ecommerce merchants to create high-performing content and marketing strategies that yield successful results. I am always happy to share my expertise and love discovering new potential collaborators.

For new business owners and executives who are new to the world of social media marketing, one of the more common challenges you’re likely to come across at the start is attempting to digest all the jargon. Social media is a minefield of odd words, phrases and acronyms that make perfect sense to those who are fluent – but are inclined to baffle the new and uninitiated. Nonetheless, as you explore, you will become more confident. Don’t give up on social media just yet, because it could be just what you need to build an online community around your business. And it’s not going anywhere soon. Here is a guide to some of the more common slang words surrounding social media (don’t forget to read up on social media etiquette as well).

At mentions

At mentions (also know as @ mentions) are used on Twitter. They essentially do the same thing as Facebook’s tagging system, enabling you to mention someone in your tweet, which will automatically send them a notification.

Avatar

Your avatar is much like a profile picture. It’s an image – or sometimes just a username – that represents you online. This could be on social networks, as well as places like online forums. If you set up a Gravatar account, you can set an image to follow you from site to site, so there’s no need to upload one every time.

Bookmarking

You’ve heard of a physical bookmark – bookmarking is not much different, except that it’s digital. If you find something online that you enjoyed or would like to save for reading later, you can bookmark it either directly through social media websites (see bookmarking on Facebook) or through an external bookmarking manager like Pocket.

Brand ambassador

Brand ambassadors are very valuable. They are your best customers: the ones who love your brand so much that they will voluntarily share the positive experiences they’ve had with you on social media. Brand ambassadors are essential to building a good online reputation – even in this digital age, we must never underestimate word-of-mouth marketing.

Clickbait

You’ve probably seen clickbait around, you perhaps just didn’t realize it had a name. Any marketing material that relies on an overly hyped or sensational headline to try and entice you to click falls under the category of ‘clickbait’. Clickbait articles are designed to generate revenue and nothing more. They might sound like ‘People are doing something seriously weird with their McFlurrys’ or ‘How old was Rooney Mara when she first ate pie?’.

Facebook advertising

Facebook has its own advertising system that allows businesses to reach a precise audience with relevant, targeted adverts. There are various pricing options available for most marketing budgets, as well as the ability to select your audience by demographics such as age, location, and interests. Arguably, Facebook advertising is one of the more efficient ways to advertise online. Here’s a beginner’s guide.

GIF

GIF is shorthand for Graphics Interchange Format, and on social media they act as small animations or video clips – characterized by being rather jerky. They are usually just a few seconds long and played on a loop, often with subtitles (but not always). GIFs can a fun way to illustrate a point and are perfect for young, playful businesses to share.

via GIPHY

Hashtag

A hashtag can be a word (or group of words) that starts with this sign (#). The words are grouped together and are usually to categorize information and ideas, making your posts more relevant and visible for other users. Examples of popular hashtags (right now) include #wimbledon, #dontsteponabeeday, #thingsbleachcantclean and #mondaymotivation.

Influencers

Influencers are social media power users. They have large online followings and with them, the ability to sway the thoughts and opinions of others. Influencers tend to be well-connected, activists, early adopters of new products or technology, and social media savvy. Popular influencers in 2017 include Zoe Sugg (beauty), Lilly Singh (entertainment), and Mark Fischbach (gaming).

Meme

An internet meme is a catchphrase, image, concept or other piece of media that spreads. Mostly memes come in the form of an image, but they can also appear as videos, websites or hashtags. Memes commonly take their roots from popular culture, although not exclusively – they can come from almost anywhere. They provide a fun and playful way to express a point on social media. Here are some of the internet’s favorite memes.

New media

‘New media’ is really just another way of describing social media, though in the past it’s been used to describe all kinds of digital media. A more accurate description would be any digital communication channels that promote collaboration between users, rather than that which is static, such as a print magazine.

News feed

On Facebook, your news feed is very simply the central column of your homepage – the one that you will inevitably start to find yourself scrolling through. The news feed is constantly updating with new stories, pictures, events and other media from your friends and the people/businesses you follow.

Newsjacking

Newsjacking is when a person, brand or business capitalizes on a popular news story in order to amplify their sales and marketing efforts. Newsjacking can be effective, but it must be done with care and consideration, and only when truly relevant. Here’s a guide to successful newsjacking on social media.

Retargeting

This online advertising technique is used by social media marketers and ecommerce merchants to display ads on social media to users who have previously visited their website. Retargeting campaigns can be highly effective, reminding users of the products they were interested in but perhaps didn’t get round to purchasing the first time round. Retargeting functionality can be added as part of your online store setup using apps and/or plugins.

Tagging

Similar to ‘at mentions’ but for Facebook, tagging is where you can attach a person’s name to a picture, video, or status update. Tagging has a lot of meanings online, so it can be easy to get confused. So for example, if you were to upload a photo to your page that featured three of your staff members, you could individually tag each staff member and they would receive a notification and be able to see (and display) that photo as desired. Facebook tagging is becoming more sophisticated thanks for facial recognition software.

Troll

No, they don’t live under bridges – although who knows, maybe some of them do. An internet troll is an altogether different (though equally unpleasant) type of beast. They go around posting on social media and in the ‘comments’ sections of articles and forums, deliberately inciting arguments with irrelevant, hostile or inflammatory comments. Their primary goal is to make people angry and provoke some kind of response. If you ever encounter an internet troll, here is what you should do.

Viral

When something ‘goes viral’ on social media, essentially all that means it that it became very popular and got widely shared – usually in the tens of thousands or millions. So you might say “this Breakaway Graphics blog post has gone viral!” if it were shared and then reshared thousands of times on Facebook or Twitter. But it’s not always an article – equally (perhaps more often) it is a video, meme, infographic, or even a GIF. Virality is highly sought after in the marketing world, but can be difficult to achieve, as there are multiple factors (timing, relevance, shareability) at play.

Although some social media terms can be tricky to understand at first, most of the time they actually relate to something very simple. All it takes is a little getting used to – and just like learning a language, the more you immerse yourself in it, the quicker you will pick it up.

What other social media slang words do you find confusing? Let us know in the comments below (no trolls please) and we’ll see if we can help.

The post The Urban Dictionary of Social Media Marketing appeared first on Breakaway Graphics.

Copyright Myths

Sheana — Mon, 04 Aug 2014 20:40:37 +0000

In my job, Copyright Laws and Intellectual Property come up for discussion on almost a daily basis. As a Freelance Designer, I uphold and respect these laws even if it means I loose an account due to refusal to copy or mimic someone’s work. Why wouldn’t I? Copyright Laws protect my designs too and let’s face it, my designs are how I make a living. So in an effort to set the record straight, I have compiled a list of the most frequently misunderstood laws and commonly held false beliefs.

1. If it’s on the internet, it’s not copyrighted. Wrong. Every picture, article, song, video, and design is protected by copyright law. As a rule of thumb, if you would like to use an image you found on the internet, contact the author and get permission. If permission is not received, don’t use it.

2. If I can’t find the author of an article, I can use it. Nope. Anything that is created has an original author. In the digital age where people think anything on the net is fair game, it can be exceedingly difficult to track down where the article originated if it has been re-posted multiple times but, again, that doesn’t mean that the original author has given up his rights. Don’t publish anything that you don’t have permission to use.

3. If it doesn’t have a copyright notice, it’s not copyrighted. You guessed it….wrong. As I stated above if it was created, it has an author and it is by default copyrighted. While it is good practice to watermark your photos and designs or include the standard ‘Copyright [dates] by [author/owner]’ on written pieces, leaving it off does not relinquish your rights as copyright holder.

4. If it’s an old photograph, the copyright has expired. Maybe, but probably not. The shortest Copyright Term is the lifespan of the author plus 70 years. Photographers, for example, might transfer the copyright to another member of the family prior to his/her death thereby ‘renewing’ the copyright. Once again, ask for permission from the copyright holder.

5. If I change it 10%, it’s a new work and I am the copyright holder. This is just ridiculous and completely wrong. I’d like to ask: what exactly constitutes 10%? Changing the font? Reversing the photo? Applying special effects? Replacing one name throughout an entire story? This is hands-down the biggest, most widely held, completely incorrect copyright myth out there. The notion that a photograph can be scanned and reversed and is now no longer the original work of the photographer is simply stupid. If you cannot use the photograph without the permission of the author, why would be be allowed to use it for manipulation to create your own work? The same principle holds for design. Derivative works can actually be considered property of the owner of the original work with the major exception of parody which is a super gray area for which I am not properly educated to elaborate on.

6. Ideas cannot be copyrighted. True. An idea cannot be copyrighted but the work based on that idea can be. This is where copyright law starts to get confusing. I understand it to mean, in a story for example, a woman’s husband is having an affair, she finds out, the story unfolds. This is an idea. VS. Jane, a high powered attorney, finds her husband Curt, a car salesman, cheating on her. Jane and Curt’s characters are copyrighted as are the actual words used to tell the story and what actually happens in the story.

7. If I don’t make money off of it, it’s not infringement. Wrong. It’s like saying, if I don’t get caught, I never committed a crime. I believe this idea stems from misinterpretation of ‘Fair Use’. Each case determining fair use is different and takes into consideration many aspects of the alleged infringement so don’t assume that you can use whatever you like just because you don’t make a profit by using it. I write this blog without profit, that doesn’t mean that I can simply hunt around the internet for articles I find interesting and paste them here as if I came up with them myself. In fact, even if I gave the original author full credit without gaining his or her permission to reproduce the work, I’d be in violation of copyright laws.

This is, of course, not a comprehensive explanation of copyright laws and I am by no means a lawyer (so don’t take the above as legal advise). The myths listed above are simply the one’s I encounter most frequently in my day-to-day life as a designer. There are many more out there so when in doubt if you didn’t create the work, you shouldn’t use it. If you’d like more information regarding copyright and intellectual property laws, visit http://www.copyright.gov/. For more information on copyright infringement, visit http://www.copyright.gov/title17/92chap5.html.

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Spec Work & Contests, They Fail, Oh My!

Sheana — Thu, 26 Apr 2012 15:05:35 +0000

It’s a growing debate among designers: Spec Work & Design Contests (also known as crowdsourcing); good or bad? The setup: Businesses can have designers from all over the world ‘complete’ for their design business. The business owner creates a ‘contest’ and receives dozens (maybe hundreds?) of designs from several designers, pick the one he/she likes best and award the prize to the winner. Sounds awesome, right? Well, not so much…for the sake keeping this post relatively short, I will use a logo design contest as an example:

Let’s look at it from a numbers standpoint.

Have you ever heard the saying you get what you pay for? Its true in design too. These so-called ‘designers’ who participate in Spec Work (offering services in hopes of receiving compensation but without any guarantees) aren’t professionals. They are often students, foreigners, or regular people with a copy of Photoshop (which isn’t even the right software for creating logos, btw). Would you let a student or guy-off-the-street balance your books, do your taxes, or perform a dental check? I think not. And yet, this is exactly what businesses do when they choose to participate in these ‘contests’ in the hopes of saving some money. So, these part-time, untrained ‘designers’ really want that extra $200 but know that what they submit will have to compete with dozens of other designs so they work extra hard to make sure their design is the best and gets chosen by the client, right? Not likely. They may spend fifteen minutes, an hour, maybe even two…heck, you might get lucky and get yourself a newbie who doesn’t know the software yet or its their first time taking a shot at design contest so maybe they really give it a good try (then you’re really getting a bang for your buck!). But all-in-all, these ‘designers’ aren’t going to spend the necessary time it takes to create a good logo. (see my logo design process here). No, they are more likely to invest as little time as possible since they know they’ve only got a 1-in-X chance of getting paid. Of course, if they don’t win, they could always try to sell that design to another sucker in another contest. Plus, the less time they spend per contest, the more contests they can enter so they might try to churn out as many designs as they can in a day without much thought as to who they are designing for, the nature of the business, or the effectiveness and reproducibility of the design. It’s about the numbers, man.

Now let’s look at it from a design standpoint.

Choosing to use one of these contests to set the visual tone for your company is really just a terrible idea. You’ve worked hard to create a business plan, choose inventory, secure the right retail space, hire all the friendliest and most qualified employees, and now you’re going to risk all that by using a Spec Contest to create your brandmark? Why don’t you just get one of those employees to whip you up a logo in Word and use that? “Oh, no, no, no, that would be a bad idea”. Of course it is, but that’s exactly what the kind of work you are likely to get when using crowdsourcing or contest sites. Again, professional designers do not engage in crowdsourcing contests so you are not likely to get professional designs in return. Many times, these are novice designers who are pumping out designs that require the least amount of time, effort, creativity, skill, and thought because they know that there is a good chance they wont get paid for it. These sites are chock full of bad design, many of them ripped off from actual designers and yet, you want that to be the face of your company? Professional Designers spend time creating the right brandmark for you, utilizing years of experience. You know they’re good because you’ve seen their portfolio before you hired them, you’ve read testimonials from actual clients, you’ve met them face-to-face. Professional Designers work closely with you creating a design brief and brand guide, they ask questions and research. They take the time to really understand you, your company and your goals and they do this with a firm understanding of design. Do the ‘designers’ on these crowdsourcing sites do that? Maybe. But is maybe good enough for you?

What you get for the money.

Now, I’ve never personally used one of these sites but several of my clients had before they found me. I have seen (and had the unfortunate and frustrating experience of trying to work with) the amateur designs that come from these sites. First, they are almost never the right file type (believe me when I tell you that having the right file type is essential), they are only sometimes created in the right software, and they are rarely the proper resolution and colorspace. These are the basics of the profession, people….if the ‘designers’ who participate in this practice don’t know the difference between 72dpi and 300dpi, they have absolutely no business collecting any amount of money for their ‘designs’. In all the cases that I have been given one of these crowsourced files to attempt to work with, it has been a nightmare.

What you DON’T get for the money.

You’ve chosen to use a contest allowing all but one lucky designer to work for free, trying to create the face of your business without so much as knowing who was actually creating it. Perhaps you’ve ended up with a design that you are happy with. Here’s the most terrifying part, after you’ve spent a fair amount of money getting that logo printed on business cards, banners, letterhead, signage, and product packaging, you’ve been served with a Cease and Desist letter from the rightful owner of the Copyright your ‘new’ logo infringes upon. These crowdsorcing and contest sites have long lists of Cease and Desist complaints against them for violating copyright as some of the ‘designers’ who participate don’t follow the rules and ethics of Design and simply do a google search to find a nice design to copy . The crowsourcing site owners clearly state in their terms and conditions that they make no claims as to the originality of the work submitted (check it out for yourself). So who are you going to blame? The Website who legally hides behind an ‘it’s not our fault, you agreed to the terms and conditions’ standpoint? The Designer you’ve never met or even spoken to? It will be up to you to hire an attorney to fight or settle. It will be up to you to now hire a professional to design a new brandmark. It will be up to you to re-print everything with your new logo and pay the web designer to update the website. Does crowdsourcing sound as good now?

The Moral of the Story

The above are only a few reasons why participating in these ‘contests’ is a very bad idea, both for the participants and the business owner who solicits free design. I didn’t even scratch the surface of how it devalues Design, promotes Design as a commodity and as inessential to your business, or how it stifles any real creativity or logical thought when creating visual solutions. While I can understand the cost of doing business is high (I know, I own and run a business too) and the temptation to save money and cut corners can almost be considered a necessity for some, I beg of you, contact some local Designers first. Most of us will collect the vital information and create a personalized quote for free, without obligation. At the very least, you can get a good idea of what Professional Design actually cost (it’s likely a LOT less than you think) and establish a real relationship with a professional right there in your town. The differences between using a Professional Designer and a’contest’ designer are vast to say the least but I think Red Adair said it best when he said: “If you think it’s expensive to hire a professional to do the job, wait until you hire and amateur”. It’s true for most professions, and it is true for Graphic Design, too.

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Photoshop User Magazine Feature

Sheana — Tue, 15 Nov 2011 18:00:15 +0000

We are super excited to announce our feature in Photoshop User Magazine! After contacting Photoshop User Magazine to put our hats in the ring as a featured designer for their column called “Design Makeover”, we received a phone call from Jake Widman requesting our help for an upcoming issue. That issue is out now and we are happy to share it with you!

The Magazine Intro. by Jake Widman

Zoccoli’s, “The Italian Delicatessen,” has been owned by the same family since 1948. From the website, “In March of 1948, Robert Zoccoli Sr. and his wife, Augusta, both Italian immigrants, along with their daughter Nelli and her husband Lloyd Sherman, formed a partnership and bought a small grocery store. The Plaza Grocery, a Red & White Food Store, was located in downtown Santa Cruz where Zoccoli’s Deli resides now. It was a very diversified operation that sold everything from household supplies to deli meats and cheeses, many of which we still carry today.” Today the store isstill run by the third generation of the Zoccoli family. It’s been operating out of the same location since 1948 except for 18 months after the 1989 Loma Prieta earthquake caused extensive damage to downtown Santa Cruz, when the store had to operate out of a trailer while the structure underwent seismic retrofitting.

In the 1970s, the store started making sandwiches, which continues today. At lunchtime on the main street of downtown Santa Cruz, workers and tourists line up for house specialties like the Italian Club and the Santa Cruzer. While the sandwiches are fresh, the logo also dates from the 1970s–drawn by a family friend–and is looking a little stale.

Zoccoli’s is an integral part of Santa Cruz, and Marie Mediterranean is an part of Zoccoli’s. “We could never change our logo,” says Zoccoli. Nevertheless, she gave us permission to ask three designers to redo the deli’s logo for a new generation–the people who would order a hummus or chicken pesto sandwich as soon as they’d order classics like the meatball or antipasto creation. Zoccoli said any logo should convey the business’s virtues like “very involved in the community, love downtown Santa Cruz, customer service, quality at a good price.”

Each designer created a color one for use on the website and a black-and-white one for use on their catering and sandwich menus, which are simply photocopied onto 11-x-14-inch paper.

My Design Explanation

“My goal for the Zoccoli’s logo and menu cover was to stay true to the long-established identity of the restaurant. Although the ‘before’logo seemed amateurish to me, I didn’t want to change the shape of the mark since it has been used for decades. I wanted only to freshen it up while maintaining its grass-roots, small-town appeal.

Scalloping the edges of the original shape instantly gave it a vintage yet familiar tone and I sought a typeface that would embody the heritage of the restaurant and evoke an immediate sense of longevity. Phaeton, licensed through Veer, with it’s classic, solid presence proved to have just the right amount of hand-lettered flair and was easily tweaked to perfection. I felt the secondary font, from the IM FELL collection, complemented the mood of the main font nicely and was obtained through the author’s website (www.iginomarini.com).

I decided to keep the general appearance of the Character the same but repositioned her to add a little interest. I eliminated the ‘extras’from the ‘before’ design which resulted in Miss. Mediterranean’s transformation from schoolmarm to killer-cook-suited-for-this-millennium.

With the logo finished, and armed with the knowledge that the menus are printed with margins, in black and white and are likely photocopied,I aimed to design a cover that could be reproduced in the same manner without losing depth in the design. Resisting the urge to go full-color, full bleed and require professional offset printing, I instead created a simple, classic, easily reproducible cover using art from Fotolia by Albachiaraa. An awning to match the building’s facade, repeating the scalloped corners on the border, a custom illustration of the kettle, and a commitment to the fonts, tied the logo and menu together.

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Frequently Asked Questions

Sheana — Sat, 07 May 2011 20:54:32 +0000

What are your business hours? Regular business hours are Monday through Friday, 9am to 5pm Eastern Time. Although I am often working much earlier and much later than my posted hours, I ask that you please respect the hours of operation. The time I put in before and after business hours is often when I am most productive and I prefer not to be interrupted by phone calls unless it is a design emergency.

Where is your office? Can I come by? I choose to work from home as I have found that I am most productive in the work environment I have created here. I do not take any meetings at ‘my office’ but am happy to meet you at yours.

How long will the project take? That would depend entirely on the scope of the project, availability, deliverables, and the clients ability to provide feedback in a timely manner if time is of the essence.

Can you fit me in immediately? Anything is possible! However, if you are a new client, I will work you into the production schedule based on current projects. Breakaway Graphics, LLC schedules projects several weeks in advance as I take great care in offering the highest level of attention to each of my valued clients. To ensure that each client receives my best work, I never schedule more than two or three large-scale protects at once. This also allows me to fit in projects for my long-term clients for whom I work for all year. Depending on the scale of your prospective project and Breakaway Graphics, LLC’s production schedule, I may ask that you allow a lead time for your project.

Are you available on nights/weekends/holidays? As a general rule, not often, however if there are special circumstances preventing our meeting during regular operating hours I will make exceptions, of course. In the event that I am required to work outside the scope that was previously agreed upon (such as failure to supply materials in a timely manner to meet a specific deadline), hours will be billed at one and half times my regular rate.

Can I have the Layered (editable) files to make edits myself? Due to use of outside third-party materials in advertisements / publication designs and intellectual copyright laws, the simple answer is probably not (click here for details). If I am creating a logo or brandmark for you, you will be supplied vector files that can be edited with the proper software once payment for services rendered is received. There are special circumstances where you may ‘buy out’ the files should you need them. You will receive non-editable finalized print or web-ready files upon the completion of any project.

What happens if I don’t use up all of my hours? Your return on investment is of utmost importance. If for any reason less than 75% of your monthly hours remain unused, half of the remaining hours will be applied to your next month. This ‘rollover’ is allowed each month based on the month immediately preceding it but do not accrue.

How do I pay you? When can I have my product? The monthly fees are due on the first of the month and no later than the 5th. For your convenience, auto-drafts can be set up so there will never be a lapse in production. If you’d like special accommodations regarding the due day or would prefer to split monthly payments into two separate amounts, please ask. Per-project fees are due at the time of the invoice. Finalized project files (see above) will be released after payment is received. All invoices will accrue late fees after 30 days.

Can you help with printing? Yes. If you should require help with choosing a printer for your project, I am happy to provide you with several printer options. I will also provide quotes and pricing whenever possible. In lieu of attaching an additional fee on top of printing prices, I will only bill for the time it takes to research, contact and quote printing prices and the time it takes to upload, send or order prints. I ask that you provide me with a payment method to place any orders as I am unable to provide payment for printing to be reimbursed upon invoicing due to TN state taxing laws.

Why should I choose you over another designer who charges less? Graphic Design and Logo Development are not simply the ability to operate the required software: it is as much art as it is skill and aptitude. Being that the effectiveness and success of your brand/campaign/publication/etc depends on it, I would urge you to choose your designer as you would choose the house you live in. Like a house, where the purchase price is directly related to the soundness of the structure and the level of it’s amenities, the cost of a good designer is directly related to the quality of their work and the skill and experience of the artist. I choose my clients and projects carefully, so please feel free to browse my portfolio and contact me for a free proposal if you value and like what you see.

What can I expect from you? As a client of Breakaway Graphics, LLC, you will always receive my utmost attention, creative expertise, respect and top-notch customer service while I create your deliverables and for the lifetime of our partnership. You will be guided and educated throughout the design process so you will always be informed on what to expect from me and when to expect it. When you have a question or concern, I will happily take the time to address it to your satisfaction. You will always receive a response from me within 24 hours of email or telephone contact during regular operating hours. I, and any of my affiliates, will always utilize the best time management skills and design techniques to offer you the very best deliverables and to avoid unnecessary charges to you. Customers always receive a fully custom experience that will result in effective, attractive and timeless designs so we allow for as many revisions, modifications and variations as the customer needs to achieve this.

Have a question not answered here? Please contact me or ask a question below and I will happily answer any questions you may have concerning hiring Breakaway Graphics, LLC.

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Common Marketing Mistakes

Sheana — Tue, 15 Mar 2011 20:48:16 +0000

Let’s face it, these days, more and more business owners are shifting from using marketing professionals to promote their businesses and choosing to take a more hands-on role. This is mistake number one, but we’ll get to that a little later. For now, let’s think about how or why you got into the career you’re in. Maybe it’s because you loved it….maybe because you are especially good at it….maybe it’s just a way to make ends meet. Whatever the case, you have the job you have because, at some level, you like it or possess the skills to excel at it. The same is true for marketing personnel; be it graphic designers or advertising executives. We marketing professionals have a specific knowledge about what works in the market place, what designs and words provoke a response from the reader and what outlets are the most effective in seeing a return on your investment: this is why you need us. I have collected five of some of the most common marketing mistakes people make.

1. “I can do this myself”. Perhaps you can (and even have some success), but if you run a successful coffee shop, please stick to making coffee (we designers need your delicious coffee in the worst way!). While some of your ideas and marketing strategies may actually bring in some new customers, how many hours and dollars have you spent to do so? A marketing professional can work for you while you focus your attention on your own business. We can also make sure you are not spending all that hard earned money on something virtually ineffective. This mistake is a big one because if you make this mistake, you are very likely to make the mistakes listed below…these are big no-nos in marketing. In fact, they are often the opposite of effective marketing.

2. “I have to tell everybody everything”. While all the services you perform or all of the products you sell may be seriously top-notch, someone is only going to take advantage of them if they are interested in the first place. This is probably the most common and annoying mistake in marketing: TOO MUCH INFORMATION. Small business have small budgets for the most part and seem to not be able to resist the urge to use their marketing dollars to tell everyone everything about their business. It’s the usual: ‘I’m spending a good deal of money on a full page ad in the newspaper and since it will only run one day, I need to appeal to every reader”. Do you really? Or would it better to place that full page ad in a specific magazine, with a longer shelf life, that your target audience is most likely to read, and promote one item and sell the heck out of it?

3. “Creative advertising adds shock value and will make us memorable”. This one can be 100% true, if it’s done correctly, but more often than not, the arrow misses the mark and the result is either just confusing and ineffective or (worse) it’s offensive. Groupon’s Super Bowl ads are a really good example of the latter, proving that even marketing professionals can get it wrong sometimes. If you want to be clever, fine. But try the idea out in your store first and see how your customers react. When in doubt, hire someone who knows the market, the area (something that works in San Fransisco might not work in Middle America) and how to create something clever that will not (1.) waste your money and generate little interest and (2.) will not offend the entire readership. The second part of this mistake is the ever-infuriating: ‘let’s be deliberately vague to force the reader to our website”. NO. To the consumer, this is wasting their time….no one (and I mean NO ONE) likes for someone to waste their time. You won’t be seeing any of that green if you tick them off before they’ve even given your product a chance.

4. “I have to send updates, tweets and e-blasts as much as possible”. Please, if you do this, stop. In a previous blog post on email and social etiquette, I addressed these mistakes in detail but I will add here that, as Americans, we are bombarded 24 hours a day with advertisements. Someone recently told me that on average, we see over 3500 different ads on any given day. The idea that “well if everyone else is out there all the time, I need to be too to stay in the game” is just plain wrong and goes against the basic principals of effective marketing. I’ll put it this way: when I first moved to my new house, I was constantly annoyed by the planes that flew over head every twenty minutes. Now, I don’t even notice them. This is called acclimation and desensitization. When you send constant FB updates, tweets, mass emails, texts and other messages to your customer, that message just became the plane. I can tell you, I have not opened a single mass email in four years. I see ’em in my inbox and simply hit ‘delete’ and, as a rule, if a person or business posts updates more the three times a day on social networking sites, I hide them, without exception, period.

5. “If I offer discounts or coupons, I can get and keep more customers”. Nope. What you are inadvertently telling your customer is that you don’t believe that your service or product is worth the price on the tag. What happens next is you perform a service (or sell a product) for less than it’s worth and that customer does not return again until they can get it for the same price as before. These are not customers you want. If you are trying a out a new advertising outlet, it is occasionally a good idea to offer a SMALL discount or incentive for mentioning that particular ad. This method allows you to track the success of that ad and get people through the door but (and this is a big but) make sure that the discount is not a deep discount (something more like 10% off any second product purchased) or that the incentive is a freebie that does not cost you (like a sample tube of facial cleanser you get from your sales rep). Also be sure to include an expiration date or you run the risk of having to honor that promotion until the end of time. (OK, I embellished a little there: but definitely include an expiration date).

So in conclusion, don’t do what everyone else is doing cause those everyone else’s aren’t looking to a professional for advice and more frequently, are trying to do it themselves by utilizing the cheap and easy route. Let’s face it, to them it’s cheaper to come up with their own ad concept than to pay someone else to do it but that idea lends truth to the quote by Red Adair: “If you think it’s expensive to hire a professional to do the job, wait until you hire an amateur”. The normal, everyday person does not have the training, experience or knowledge about effective marketing. They end up spending unnecessary time and money on the things that are obvious, misguided and potentially inefficient. Efforts that are so obvious, that they blend in with the other do-it-yourself advertising and marketing strategies out there. The moral of the story is this: don’t do what everyone else does and instead, let a professional guide and help you, that’s what all of our training and experience is for. We make a living by making your business successful, utilize our expertise.

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Graphic Design File Types

Sheana — Thu, 02 Dec 2010 20:31:29 +0000

Below is a list of common file types, extensions and uses for Graphic Design Professionals and their clients.

Raster File Types (definition here)

.jpg (.jpeg): Image File. Commonly used for photos but also acceptable for logo or advertisement files. While a .jpg will exclude some data, it is widely used and easily opened by most anyone with a computer. A jpg can be used for web (RGB, 72dpi) or print (CMYK, 300dpi), however any transparencies will be lost.

.psd: Adobe Photoshop Document. .psd’s are typically layered files in which designers can manipulate the text, images, shapes and format. These can be created in any size, resolution and colorspace.

.gif: Graphic Interchange Format File. These are primarily used in web and allow for transparencies as well as animation.

.png: Portable Network Graphic. These are often used in web-based design and applications but can also be supplied in CMYK/300dpi if intended for print use. These are easier to use in web as the transparencies remain intact and are of better quality than .gifs.

.tif (.tiff): Tagged Image File. These files are the preferred file format for print designers as they are widely accepted by many of the design software programs and are equipped with all the file data. These can be RGB but are far more commonly used in print at CMYK/300dpi. These can be flat or layered depending on the intended use.

Vector File Types (definition here)

.eps: Encapsulated PostScript File. .eps files are often used for signs, banners, and billboards…or anything that is to be printed in large format. Vector graphics are easily scalable and can be used at any size without loss of image quality or definition. They can also be supplied to print designers for use in their designs, guaranteeing an image that prints clear and crisp.

.ai: Adobe Illustrator File. As the industry’s leader in software for creating vector graphics, Adobe Illustrator files are commonly used in the creation of logos by graphic designers all over the world. These files can also be supplied to printers for use when printing in large format or to other designers for creation of business collateral (advertisements, brochures, business cards, etc)

.svg: Scalable Vector Graphics Files use an XML-based text format to describe how the image should appear. SVG format was developed as an open standard format by World Wide Web Consortium (W3C). The primary use of SVG files are for sharing graphics contents on the Internet and are suitable because the XML base allows SVG files to be searched, indexed, compressed, and scripted. SVG files are widely supported in Internet Browsers.

(as a side note, some .pdfs can also be used as vector files so long as they were developed in Illustrator (or other vector software) and saved properly for this use)

Page Layout File Types (definition here)

.indd: Adobe InDesign File. These are layout files with one or more pages arranged in a particular order.

.qxd: QuarkXPress File. Like .indd, these are layout files with one or more pages arranged in a particular order.

.pdf: Portable Document File. .pdf files are often used for print and are the preferred file type for magazines when accepting advertisements from designers and for printers when accepting magazine files for production. .pdfs are also viewable by most anyone with a computer or smartphone, making it the easily the best way to supply clients, printers or publications with a file to be proofed or printed. .pdfs are so versatile that they can be any color space, resolution or size and can be ‘flat’ (a single layer), merged (with transparency) or layered (for manipulation) making them acceptable for both print designers and web designers alike.

While there are many, many more file types that are used in design, these are some of the most common for print (which is of course what we specialize in). When in doubt, use the file type requested by your designer, publisher, printer or programmer. If they do not readily offer this information, just ask. Trust me, all of these folks will know what to ask for and what file type will make their job easier.

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Basic Design Terms

Sheana — Sun, 03 Oct 2010 20:34:24 +0000

There are an innumerable amount of design terms involved in the process of getting idea from the abstract to the concrete. Graphic design, printing processes, color spaces, file extensions, typography and production all have a vernacular specific to their role in the process. And although many of the roles are separate, it is important to have a basic understanding of the process that comes before and after your part in the process. I have compiled a short list of (very) basic terms all graphic designers, publishers, printers and advertising agencies should have a preliminary understanding of. Here they are:

Page Layout And Setup

Live Area: The live area is the area within an ad space where all important text, pictures and information must be contained.

Trim/Page Size: the trim size is the dimension at which the printer will cut the page. No text should be within 0.375″ of this size.

Margins: Margins are the space from the trim size to the live area. Usually, margins are0.375 – 0.5 inches all the way around a page. Bad margins will separate the amateurs from the professionals.

Bleed: The bleed is the part of the page that will get trimmed off in the printing process. If an ad is a full-page bleed, the graphics and art must extend 0.125 inches from the trim size on all sides.

Gutter: The gutter is the space created by the binding of a book or magazine. Depending on how large (how many pages) the book or magazine will have, the gutter will be larger or smaller to account for the parts of the page that will descend into the bind. Gutters are particularly important when working with spreads that cross the bind.

Slug: The slug is an optional space that a designer can add to a document that can be displayed but is not intended to be printed. Slugs can be a very good tool for a designer in the print business as it can be used for notes, suggestions, copyright information, and/or an infinite number of other things while proofing clients or supplying additional information to printers.

Color & DPI

Resolution: In simple terms, resolution is how clearly a picture, graphic or text will appear. Standard print resolution is 300dpi (some publications and printers will even demand 350dpi for the sharpest results). Screen resolution is usually 96dpi or 144dpi.

CMYK/RGB: These are the 2 basic types of color space used in design. CMYK (cyan, magenta, yellow, black) is the standard for most traditional printing processes resulting in a tangible piece. RGB (red,green,blue) is how your computer and TV display color.

Resample: This is a function accessible in image editing programs which allows the user to change the resolution of the image while keeping its pixel count in tact. It is especially important when up-sizing a 72dpi image to a printable 300dpi image to NOT resample the image. By not resampling, you are permitting the program to adjust the final size of an image in accordance to the radio you are increasing the resolution. This ensures that the re-sized image will not print pixilated.

Typesetting

Kerning: Kerning is a typography process by which the space between the characters of text are squeezed or stretched. To kern something -10 would shrink the space between each letter. Conversely, kerning something +10 would create more space between each letter.

Leading: Leading is similar to kerning but in the opposite direction. Leading doesn’t effect the space between letters but instead controls the spacing between lines of text. So to lead something -10 would bring each line of text closer to the lines above and below it. Leading +10 would space the lines further apart.

Alignment: Alignment is the positioning/arrangement of lines of text or an image. Alignment can be left, right, centered or justified.

Printing

Offset Printing: Also called Lithography, this is the most common printing process. It involves the transfer of ink from a plate to a blanket to paper instead of directly from plate to paper.

Digital Printing: This is often a cheaper alternative to offset printing and is essentially printing directly from a digital file to the page by skipping the plate making step.

Screen Printing: A design is burned onto a screen through an emulsion and exposure process. Ink is then pressed through the resulting ‘negative’ image left on the mesh, transferring it to the material of your choice.

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